When I checked in online- their website does not specifically say they charge a $100 non-refundable pet fee. When my boss/friend talked to the hotel staff there- she did mention that I had two cats and my duaghter. They did not mention there is a $100 pet fee. When I checked-out they said one of the maids saw a cat and a dog- I do not own a dog. They asked me if I signed a pet policy. I said; "No". They wanted me to sign it and told me that I would be charged a $100 pet fee. I told them that was wrong and they should have told my boss that there is a $100 pet fee. The manager said I should have mentioned my cats when I arrived and checked in. I told the manager that I shouldn't have to mention I have two cat especially when I arrived at 2am when I was exhausted! This should have been mentioned before I got there. I was not getting anywhere with the manager. They charged my credit card $100. This was not the way to conduct business. I was so tired when I checked in- they gave me a key to a room that was occupied as well. They wanted to take me back to that room- I told the night desk reservation guy that I was too tired and could he give me another room. They got me a room with one bed. My boss booked me in a room with two queen beds. I had to share this queen bed with my daughter. They charged me the same rate as if I were staying in a two bedroom suite. Then the second night I was there - the maid service bang on my door at 8:30 Pm - I was cooking - my daughter let her walk in. I thought they were giving us towels. Turned out she switched these wonderful feather pillow with synthetic pillows. I called them the next morning and asked why they switch my pillows. She said she would have to ask the maid service why> They called me back in 10 minutes and told me that the guy below me ordered this and the maid came to the wrong room. They said they would switch them all back by 9am. I called at 11am - the maid came with only 2 pillows- and told me that's all they had. They offered 500 points to accomodate me.
Restrictions/Fees notes: $100 non-refundable pet fee
Reviewed by: Margarete Gabriele Torrance, CA
Review Date: October 2011
Accompanying pets: 2 persian well trained cats
Date of Stay: October 2011
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